What is Work and why we need thinking agents?

The more I work with organisations and build agents the more I see the idea of agents automating tasks as totally wrong.

There are so many complications when looking at workflows. For example, in procurement, you need to scope the project, you need to understand what's in the market, you need to make an assessment, you need to make choices, you need to then think about what kind of procurement do you want, then you need to think about what's out there.

It's judgment, it's to and fro, it's not a linear process. Right? I'm working with another manufacturer. Trying to estimate a very complex thing, and again, there's so much of judgment. There's a lot of calculations, so the AI can do some of it.

There's some deterministic approaches which we AI can take. But then again, there's a lot of understanding, choices, judgment. So, the more I'm saying, the more I'm understanding that the idea of tasks and agents is actually wrong.

We need thinking agents, not task agents, and thinking agents is really important because they need to step into the human workflow and work together with human, which is where we are starting to build the co-intelligent workflows, right?

So, the co-intelligent workflows require that humans and AI work together around judgment, around choice, around research. And a lot of them are probabilistic rather than deterministic, and some are deterministic. So, it's far more complex, but it's so much potential is there to make this happen. It's quite exciting.