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Rhythm Mismatch and the Three Domains of Strategic Knowledge (The CBA Case)
Case Study: Commonwealth Bank of Australia (CBA) AI Voice Bot Failure
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AI Adoption Pulse Aug 2025 : The Australian AI Moment Has Arrived: Why Q4 2025 Changes Everything
The $115 Billion Window Opens Now Something unprecedented is happening in Australia right now. For the first time in our nation's technological history, five critical success factors have converged simultaneously – creating a strategic window that won't repeat. This isn't another AI hype piece. This
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Beyond Desirability: The EEE Layer for Co-Intelligent Design
Key framework from The Helix Moment, to be published soon.
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AI Adoption Pulse for Australia : Strategic Intelligence from the Helix Lab
We are all overwhelmed. What is happening in Australia? What is happening in AI around the world? As a time poor leader, you need to be on top and be clear on what matters. To make this work, here is monthly report from me to help you make sense of
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The 15x AI Cost Advantage Reshaping Global Strategy — What Australian Enterprises Must Do Now
By Suhit Anantula Helix Lab Strategic Intelligence The Helix Lab is launching the AI Adoption Pulse for Australia on July 21st. Here is an example of the insight that can come from this report. Australian executives face a rapidly shifting AI landscape—one that’s accelerating faster than most realise.
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Helix Moment : AI Collaboration Modes
The Helix Moment explores how we think, design and lead in the co-intelligence age. The Helix Moment: How to Think, Lead and Design in the Co-Intelligence Age is the first business strategy book to come with a dedicated AI thinking partner—Helix Nexus—a live, working embodiment of
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BREAKING: Strategy Publishing Reimagined — “The Helix Moment” Launches with AI Thinking Partner Built-In
July 8, 2025 – Theory of the Business | Suhit Anantula
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Strategic Rhythms in the AI Age: Blending Structure with Tempo
In a recent exploration of Alfred Chandler’s strategy and structure framework, we examined how tech companies like Dell are adapting their organisational structures to support AI-driven strategies. While alignment between strategy and structure is essential, it’s only part of the equation in today’s fast-paced AI
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Klarna’s AI Pivot: What Happens When You Automate Empathy?
In early 2024, Klarna did what many tech-first companies dream of. It replaced 700 customer service agents with AI. Efficiency skyrocketed. Resolution times dropped from 11 minutes to under 2. Customer satisfaction remained steady. And executives projected a $40 million boost to profits. It was hailed as a masterclass
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Why Did Sam Altman Pay $6.5B for a Designer? And Why It Should Change How You Think About AI
Sam Altman didn’t hire a technologist. He didn’t go after a data scientist or the next GPT architect. He brought in Jony Ive—Apple’s legendary Chief Design Officer. Yes, the mind behind the iPhone. Yes, the one with a private office at Apple (a unicorn move in
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Structure and Strategy in the AI Age : The Helix Blueprint Dispatch
Exploring Chandler’s timeless framework in the context of AI-driven transformation
Newsletter
From Synthetic to Strategic: Rethinking Personas in the Age of AI
Most customer personas are built like sculptures—carefully crafted, static, and based on fragments of research. But what if they could breathe? That’s the promise of synthetic personas—AI-generated stand-ins for real users that adapt, learn, and evolve. As Olena Zanichkovska points out, these personas don’t